Child Protection Strategy

of the Universalmuseum Joanneum GmbH

With 20 museums and a zoo at 14 different locations, the Universalmuseum Joanneum is the most important institution in Styria combining science and culture. As a museum we offer our visitors access to knowledge and promote critical thought. Conveying knowledge and awakening interest in culture, nature and art lies at the heart of our work with children and youngsters, and with visitors to the museum from this age group. With this goal in mind, it is vital that we create a protective framework in which the interests of our young guests are given top priority.

With this Child Protection Strategy we commit to respecting the rights of children and youths, and to guaranteeing them protection from violence, abuse and boundary violations of any kind. To achieve this, we have put in place preventive measures that consciously safeguard children’s rights. The basic goal of this Child Protection Strategy is to make the Universalmuseum Joanneum a safe place for our young visitors. For this, on-going awareness on the part of employees for children’s rights and children’s protection is as important as the commitment to assume collective responsibility for the safety of children and youngsters.

The higher legal framework is provided by the UN Convention on the 10 Fundamental Rights of the Child (UNCRC):

1. Right to freedom of expression and participation

2. Right to health

3. Right to parental care

4. Right to non-violent upbringing

5. Right to special care and support for those with disabilities

6. Right to play and leisure

7. Right to equality

8. Right to education

9. Right to protection in war and while on the run

10. Right to protection from economic and sexual exploitation

Forms of Violence and their Definition

The right to a non-violent upbringing in the family, in school and institutions is a basic principle of children’s rights and has been mandatory in Austria since 1989.

Violence towards children and youths can occur in a variety of ways. First and foremost, we think of physical violence, but mental pressure or neglect also represent a violation of this principle.

The preliminary stage of violence is the boundary violation, when, by mistake or unintentional behaviour, ‘the personal boundaries of others are crossed verbally, non-verbally or physically as a result of professional or personal deficits’.[4]

[4] Grenzverletzungen > Übergriffe > Gewalt In: Schulpsychologie, Bildungsberatung. Bundesministerium für Bildung, Wissenschaft und Forschung. 

Forms of Violence [5]

Physical violence
Any form of ill-treatment directed against the body counts as physical violence. This ranges from shaking, pushing, pinching, kicking, pulling hair, beating, boxing someone’s ears and slapping, to attacks with weapons and attempted murder. 

Psychological violence
In contrast to physical violence, this form of violence is more difficult to identify and is also more rarely perceived as violence. It covers every form of emotional pressure, such as humiliation, denigration, rejection, holding up to ridicule, insults, ignoring a person, stalking, continuous criticism, mockery; it also includes removal of freedom, exclusion, or non-verbal degradation (gestures or acts of contempt). Experiencing psychological violence, such as witnessing an act of terrorism, violence against (domestic) animals or the destruction of things of value to those affected, also counts as psychological violence.

Sexualised violence
Sexual violence involves the abuse of power in order to exploit children and youths by means of a position of authority. Relationships in which children and youths are dependent upon adults or a dominant youth are deliberately exploited in order to satisfy the latter’s own sexual, emotional and social needs. This form of violence includes not only any kind of actual or threatened sexual activity, e.g. indecent touching or sexual intercourse, also non-physical abuse, such as the showing of pornographic images or films.
Different verbal, emotional and physical abuses are counted as sexualised violence: sexually tinged language, innuendos, sexualised jokes, exhibitionism, forcing a person to carry out sexual acts on their own body or that of another person, forcing a person into prostitution, forced marriage, genital mutilation …

Neglect
Neglect means ‘inadequate provision, the absence of care and forgetting, as well as the withholding of support and care. It is by far the most frequently found form of endangering a child’s well-being.’[6]
The omissions on the part of those persons responsible for care concern both the physical and educational / cognitive neglect of children and youths. These range from insufficient provision of food or clothing, inadequate hygiene, medical care, a lack of communication, inadequate support of motoric, mental, emotional and social development, living conditions that pose a health risk, restriction of the child’s self-determination, a lack of age-appropriate supervision, insufficient emotional affection, and ignoring the child’s need for intimacy. Furthermore, the uncontrolled and too-frequent consumption of age-inappropriate media is also counted as neglect.

Institutional / structural violence
Institutional violence can include physical, sexual and/or psychological violence. It is carried out in an institutional setting by a person of authority against the children and youths entrusted to them and is an abuse of power. This form of violence also includes the incitement to humiliate or hurt other children and the toleration of physical and psychological abuse, among other things. Institutional violence can be understood as unconnected to a person, too, when, for example, the structure and organisation of an institution is in part responsible for the misconduct of individual persons due to stressful and overtaxing working conditions.

[5] Vgl. Schulpsychologie, Bildungsberatung. Bundesministerium für Bildung, Wissenschaft und Forschung. 
sowie Übersicht Umgang mit grenzverletzendem Verhalten. In: Basiskonzept Kinderschutz des Landes Steiermark. 

[6] Vernachlässigung. In: Schulpsychologie, Bildungsberatung. Bundesministerium für Bildung, Wissenschaft und Forschung. 

Preventive measures

All employees of the Universalmuseum Joanneum are obliged to adhere to and monitor the preventive measures for the protection of the child’s welfare as outlined below:

1. Personnel and Personnel Management

Besides the selection of personnel with a focus on child protection, all employees are also informed in detail about the Code of Conduct of the Universalmuseum Joanneum and the child protection guidelines.

The following measures are designed to ensure this:

Obtaining an extended criminal record certificate

Tackling the subject of the Child Protection Strategy in job interviews

Training for all employees to raise awareness of child protection is constantly being developed

Regular meetings of employees take place in all museums and departments with the opportunity to discuss everyday work situations, and to reflect on these. Should the need arise, one-to-one discussions with one’s supervisor are also possible

Code of Conduct

Every employee is informed about the Code of Conduct in our company and about the contents of the Child Protection Strategy as part of training or the first instruction

2. Communication and Media

Sound and photo recordings that are created during a visit to our institution are only be used for publication purposes after written consent has been obtained from the legal guardian and the child or youth (website, printed material, social media posts of the UMJ). The consent may be revoked in writing at any time and with immediate effect. If personal data is collected from children, then such data will be treated in accordance with the GDPR (General Data Protection Regulation).

3. Complaints Management

The primary goal is to offer all visitors low-threshold possibilities to pass on criticism and complaints. For children and youths, in particular, it is important to convey to them that they are listened to and taken seriously, and should muster up the courage to register complaints.

Feedback boxes can be found in each of our museums, in which written commentaries, complaints, criticism etc. can be submitted anonymously. In future, the contact details of the organisation’s internal child protection officers and external institutions for children and young people (e.g. Rat auf Draht, Children and Youth Advocacy Office) are to be clearly displayed in all rooms where children and youth programmes are held. The contact data of the child protection offices of the Universalmuseum Joanneum can likewise be found on our website. Furthermore, there is also our Whistleblower-Portal available to all Universalmuseum Joanneum employees.

Measures in Suspected Cases

In the case of a suspicious case that has been reported, an established case management process is carried out, in which confidentiality and data protection are maintained in all phases. Information related to the suspected case is only passed on when the need arises and for the purposes of documentation as part of the case management process (see report form).

Once a suspicious activity report has been received, the child protection officer must be notified immediately in writing; the internal report form for child protection serves as a guideline. Furthermore, the case management process provides for the child protection team, consisting of the child protection officers – if need be, expanded by a representative of the Personnel Department as well as the direct supervisor of the person accused and a representative of the Works Council – who discuss the case in question and agree on the further course of action. In the first place, it must be clarified whether it is a violation of the Code of Conduct or an indictable violation, or whether the suspicion has been invalidated. In the case of a violation of the Code of Conduct, explanatory discussions are held with the child protection officers and the immediate supervisor, and the misconduct is considered jointly. If need be, follow-up training measures or supervision can be agreed upon.

In the event of offences with indictable implications, the Personnel Department will be involved immediately, which will arrange for a report to be made to the Child Protection Centre. 

Case Management Process

see p. 6, Measures in Suspected Cases

Child protection officers and contact persons

The Universalmuseum Joanneum has appointed child protection officers who handle incoming complaints according to a prescribed pattern (see Case Management Process), in a discreet and objective way, and then initiate next steps.

General UMJ child protection officers:
Dr. Sigrid Rachoinig: sigrid.rachoinig@museum-joanneum.at, 0699/13346831
Eva Ofner: eva.ofner@museum-joanneum.at; 0664/8017-9223
Andreas Metelko: andreas.metelko@museum-joanneum.at, 0664/8017-9819

Child protection officers in the museums:
Styrian Armoury:
Andreas Metelko, andreas.metelko@museum-joanneum.at
History Museum:
Andreas Metelko, andreas.metelko@museum-joanneum.at
Folk Life Museum:
Andreas Metelko, andreas.metelko@museum-joanneum.at
Kunsthaus Graz:
Eva Ofner, eva.ofner@museum-joanneum.at
Neue Galerie Graz: 
Eva Ofner, eva.ofner@museum-joanneum.at
Natural History Museum:
Eva Ofner, eva.ofner@museum-joanneum.at
Schloss Eggenberg:
DI Hannah Peyker, hannah.peyker@museum-joanneum.at
Schloss Trautenfels:
Christian Pliem, christian.pliem@museum-joanneum.at
Open-Air Museum Stübing:
Ute Hausladen, ute.hausladen@museum-joanneum.at
Herberstein Animal World:
Dr. Reinhard Pichler, r.pichler@tierwelt-herberstein.at
Schloss Stainz:
Mag. Maria Zengerer, maria.zengerer@museum-joanneum.at
Rosegger Museum:
Mag. Bianca Russ-Panhofer MA, bianca.russ-panhofer@museum-joanneum.at
Österreichischer Skulpturenpark:
Bettina El Khalfi, bettina.el-khalfi@museum-joanneum.at

 

Evaluation and further development

Embedding child protection in all areas of our institution is an on-going process, which, accompanied by the Children and Youth Advocacy Office of Styria, is continuously being developed. The present Child Protection Strategy is intended to serve as a guideline for all employees of the Universalmuseum Joanneum for their daily work with children and youths, and to receive attention when new educational concepts and new exhibitions are being developed and devised. It is evaluated every year by the child protection team, and if so required, updated.